Privacy Policy
Waterline Drain & Sprinkler LLC ("Waterline," "we," "us") provides irrigation, drainage, smart-controller, and landscape water-design services in the Dallas–Fort Worth, Texas area (TX Irrigator License #LI0025754). This policy explains what information we collect, how we use it, and your choices — including for text message (SMS) communications.
Information We Collect
When you request a quote, contact us, or use our website, we may collect: your name, phone number, email address, service address, a description of the issue or project, and any photos or videos you send us. We also collect basic website usage information (such as pages visited) through standard analytics.
How We Use Your Information
- To respond to your inquiry and provide a quote or estimate
- To schedule and follow up on service appointments
- To send you updates about your request, including via text message
- To request feedback or a review after a completed job
- To improve our services and website
SMS / Text Messaging
By submitting your phone number through our website or by texting or calling us directly, you consent to receive text messages from Waterline related to your service inquiry — including acknowledgment of your request, follow-up reminders if we haven't heard back, and a request for a review after a completed job.
- Message frequency varies. You may receive up to approximately 6 messages over the course of a single service engagement.
- Message and data rates may apply.
- Reply STOP at any time to opt out — we will not send further messages once you opt out. Reply HELP for help.
- Consent to receive text messages is never a condition of purchasing any service from us.
We do not share, sell, or rent your mobile phone number or SMS opt-in information to any third party for their own marketing purposes. We use a messaging service provider (Twilio) solely to deliver these messages on our behalf; they do not use your information for their own purposes.
How We Protect Your Information
We use reasonable administrative and technical safeguards to protect the information you share with us, and we do not sell your personal information.
Third-Party Service Providers
We work with service providers (for example, Twilio for text message delivery, and Google for scheduling and review requests) solely to operate our business. These providers are only permitted to use your information to provide services to us.
Your Choices
You can opt out of text messages at any time by replying STOP. You can contact us at any time to ask what information we have about you, or to request that it be corrected or removed, using the contact details below.
Children's Privacy
Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this policy from time to time. The "Effective Date" above reflects the most recent update.
Contact Us
Waterline Drain & Sprinkler LLC
Serving the Dallas–Fort Worth, TX area
Phone: (469) 824-5524
Website: waterlinedfw.com